Terms of Service

Read our terms of service for using Front Porch's facilities and services.

Terms of Service

Welcome to The Front Porch. By using our services, you agree to these terms and conditions. Please read them carefully.

Acceptance of Terms

Agreement

By accessing or using our services, you agree to be bound by these Terms of Service.

Updates

We may update these terms from time to time. Continued use of our services constitutes acceptance of any changes.

Our Services

What We Provide

  • Event Spaces: Venues for meetings, events, and gatherings
  • CafĂ© Services: Food and beverage services
  • Grief Support: Counseling and support services
  • Community Programs: Educational and community-building activities

Service Availability

  • Services are subject to availability and scheduling
  • We reserve the right to modify or discontinue services
  • Advance booking is recommended for events

User Responsibilities

Appropriate Conduct

  • Treat staff and other users with respect
  • Follow facility rules and guidelines
  • Maintain a safe and welcoming environment
  • Report any safety concerns immediately

Prohibited Activities

  • Illegal activities or behavior
  • Harassment or discrimination
  • Damage to property or facilities
  • Violation of facility policies

Booking and Cancellation

Reservations

  • Bookings are confirmed upon receipt of required information
  • Payment may be required for certain services
  • Special requests are accommodated when possible

Cancellation Policy

  • 24+ hours notice: Full refund or rescheduling
  • Less than 24 hours: Partial refund or rescheduling fee
  • No-show: No refund, full charge applies

Privacy and Confidentiality

Data Protection

  • We protect your personal information as outlined in our Privacy Policy
  • Grief center sessions are strictly confidential
  • Information is shared only with your consent or as required by law

Security

  • Secure handling of sensitive information
  • Regular security assessments and updates
  • Staff training on privacy and confidentiality

Liability and Insurance

Limitation of Liability

  • To the fullest extent permitted by law, The Front Porch Memphis shall not be liable for any indirect, incidental, special, consequential, or punitive damages
  • Our total liability shall not exceed the amount paid for services
  • Users assume responsibility for their own safety and conduct

User Responsibilities

  • Event organizers may be required to provide liability insurance
  • Personal property is brought at owner’s risk
  • Users must follow all safety guidelines and facility rules

Intellectual Property

Our Content

  • Website content, logos, and materials are our property
  • Unauthorized use is prohibited
  • Proper attribution is required for permitted use

User Content

  • Users retain rights to their content
  • By posting content, you grant us limited use rights
  • We may remove inappropriate content

Termination

Service Termination

  • We may terminate services for policy violations
  • Users may discontinue use at any time
  • Outstanding obligations must be fulfilled

Effect of Termination

  • Access to services ends immediately
  • Data retention follows our Privacy Policy
  • Refunds processed according to our policies

Dispute Resolution

Communication First

  • Contact us directly to resolve issues
  • We are committed to finding fair solutions
  • Documentation may be requested
  • Legal action is a last resort
  • Tennessee law governs these terms
  • Disputes resolved in local courts

Contact Information

Questions About Terms

Updates and Changes

  • Check this page regularly for updates
  • Significant changes will be communicated
  • Continued use indicates acceptance

Disclaimers

Service Availability

  • Services are provided “as is” without warranties of any kind
  • We do not guarantee uninterrupted or error-free service
  • Maintenance and updates may temporarily affect availability

Professional Services

  • Grief counseling and support services are provided by qualified professionals
  • These services supplement but do not replace professional medical or psychological treatment
  • Emergency situations require immediate contact with appropriate emergency services

Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to these Terms of Service.

Last updated: October 2024